{
  "version": 3,
  "sources": ["src/app/site/error/troubleshoot-page/troubleshoot-page.component.ts", "src/app/site/error/troubleshoot-page/troubleshoot-page.component.html"],
  "sourcesContent": ["import { Component, OnInit, ViewChild } from '@angular/core';\r\nimport { MatAccordion } from '@angular/material/expansion';\r\n\r\n@Component({\r\n  selector: 'app-troubleshoot-page',\r\n  templateUrl: './troubleshoot-page.component.html',\r\n  styleUrls: ['./troubleshoot-page.component.scss']\r\n})\r\nexport class TroubleshootPageComponent implements OnInit {\r\n  @ViewChild(MatAccordion) accordion!: MatAccordion;\r\n\r\n  constructor() { }\r\n\r\n  ngOnInit(): void {\r\n  }\r\n\r\n}\r\n", "<app-exam-layout [flex]=\"true\" [includeQuestionSideBar]=\"false\">\r\n    <app-header text=\"Troubleshooting\" [showConnectionIndicator]=\"false\" [enableTimer]=\"false\" [showProgressBar]=\"false\"\r\n        header></app-header>\r\n    <mat-card appearance=\"outlined\" class=\"w-100\" bottom-content>\r\n        <mat-card-content>\r\n            <div class=\"row mb-2\">\r\n                <div class=\"col\">\r\n                    <button mat-mini-fab class=\"tbp me-2\" routerLink=\"/\">\r\n                        <mat-icon>home</mat-icon>\r\n                    </button>\r\n                    <button mat-raised-button class=\"tbs me-2\" (click)=\"accordion.openAll()\">Expand All</button>\r\n                    <button mat-raised-button class=\"tbs\" (click)=\"accordion.closeAll()\">Collapse All</button>\r\n                </div>\r\n            </div>\r\n            <div class=\"row\">\r\n                <div class=\"col\">\r\n                    <mat-accordion multi>\r\n                        <mat-expansion-panel>\r\n                            <mat-expansion-panel-header>\r\n                                <mat-panel-title>\r\n                                    <b>Logging into exam</b>\r\n                                </mat-panel-title>\r\n                                <mat-panel-description>\r\n                                    Are you having difficulty logging into your exam?\r\n                                </mat-panel-description>\r\n                            </mat-expansion-panel-header>\r\n                            Things to try:\r\n                            <ul>\r\n                                <li>Talk to your invigilator and check that your PIN is correct.</li>\r\n                                <li>Try refreshing the page.</li>\r\n                                <li>Navigate to the login page by clicking <a href=\"javascript:void(0)\"\r\n                                        routerLink=\"/login\">here</a>.</li>\r\n                            </ul>\r\n                        </mat-expansion-panel>\r\n                        <mat-expansion-panel>\r\n                            <mat-expansion-panel-header>\r\n                                <mat-panel-title>\r\n                                    <b>Exam in progress</b>\r\n                                </mat-panel-title>\r\n                                <mat-panel-description>\r\n                                    Are you having problems taking your exam?\r\n                                </mat-panel-description>\r\n                            </mat-expansion-panel-header>\r\n                            Things to try:\r\n                            <ul>\r\n                                <li>If you experienced an error in the middle of your exam, try navigating back to the\r\n                                    exam page by clicking <a href=\"javascript:void(0)\" routerLink=\"/exam\">here</a>.</li>\r\n                                <li>If you have opened your exam in multiple tabs, try closing all but one Highfield\r\n                                    Core tab. You should only have one Highfield Core tab open.</li>\r\n                                <li>\r\n                                    If you have encountered memory errors (Chrome example e.g. \"Aw, Snap! Google Chrome\r\n                                    ran out of memory while trying to display this webpage.\").\r\n                                    <ul>\r\n                                        <li>Chrome/Edge/Firefox: Press <i>Ctrl+Shift+Del</i> to bring up the clear data\r\n                                            modal and press ok and navigate back to your <a href=\"javascript:void(0)\"\r\n                                                routerLink=\"/exam\">exam</a>.</li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li>\r\n                                    If you are having trouble loading exam assets, the causes could possibly be:\r\n                                    <ul>\r\n                                        <li>Are you taking your exam at work? Your place of business may have a firewall\r\n                                            or other method blocking the download of our assets.</li>\r\n                                        <li>Are you using a VPN? While not always the case, this could block the\r\n                                            download of our assets.</li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li>\r\n                                    Options to try could be the following:\r\n                                    <ul>\r\n                                        <li>Changing the device you are taking the exam on.</li>\r\n                                        <li>Changing the internet connection you are using to take the exam.</li>\r\n                                    </ul>\r\n                                </li>\r\n                            </ul>\r\n                        </mat-expansion-panel>\r\n                        <mat-expansion-panel>\r\n                            <mat-expansion-panel-header>\r\n                                <mat-panel-title>\r\n                                    <b>Uploading results</b>\r\n                                </mat-panel-title>\r\n                                <mat-panel-description>\r\n                                    Are you trying to upload exam results after going offline during an exam?\r\n                                </mat-panel-description>\r\n                            </mat-expansion-panel-header>\r\n                            Things to try:\r\n                            <ul>\r\n                                <li>Talk to your invigilator and check that your PIN is correct.</li>\r\n                                <li>Ensure that you are connected to the Internet.</li>\r\n                                <li>Navigate to the upload page <a href=\"javascript:void(0)\"\r\n                                        routerLink=\"/upload\">here</a>.</li>\r\n                            </ul>\r\n                        </mat-expansion-panel>\r\n                        <mat-expansion-panel>\r\n                            <mat-expansion-panel-header>\r\n                                <mat-panel-title> <b>Connection Issues</b> </mat-panel-title>\r\n                                <mat-panel-description> Is our connection test telling you that it can't connect?\r\n                                </mat-panel-description>\r\n                            </mat-expansion-panel-header> Things to try:\r\n                            <ul>\r\n                                <li> Are you taking your exam at your place of work?\r\n                                    <ul>\r\n                                        <li>There may be an issue with your work internet connection or firewall. Please\r\n                                            contact your network administrator at work if this is the case.</li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li> Are you taking your exam at home?\r\n                                    <ul>\r\n                                        <li>There may be an issue with your router settings or firewall. </li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li>Ensure that you are connected to the Internet.</li>\r\n                                <li>Try a tethered mobile connection (4G).</li>\r\n                                <li>Try a different Wi-Fi connection or internet cable.</li>\r\n                            </ul>\r\n                        </mat-expansion-panel>\r\n                        <mat-expansion-panel>\r\n                            <mat-expansion-panel-header>\r\n                                <mat-panel-title>\r\n                                    <b>Connection issues</b>\r\n                                </mat-panel-title>\r\n                                <mat-panel-description>\r\n                                    Is our connection test telling you that it can't connect?\r\n                                </mat-panel-description>\r\n                            </mat-expansion-panel-header>\r\n                            Things to try:\r\n                            <ul>\r\n                                <li>\r\n                                    Are you taking your exam at your place of work?\r\n                                    <ul>\r\n                                        <li>There may be an issue with your work internet connection or firewall. Please contact your network administrator at work if this is the case.</li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li>\r\n                                    Are you taking your exam at home?\r\n                                    <ul>\r\n                                        <li>There may be an issue with your router settings or firewall. </li>\r\n                                    </ul>\r\n                                </li>\r\n                                <li>Ensure that you are connected to the Internet.</li>\r\n                                <li>Try a tethered mobile connection (4G).</li>\r\n                                <li>Try a different Wi-Fi connection or internet cable.</li>\r\n                            </ul>\r\n                        </mat-expansion-panel>\r\n                    </mat-accordion>\r\n                </div>\r\n            </div>\r\n        </mat-card-content>\r\n    </mat-card>\r\n    <app-footer [enableFlagBtn]=\"false\" [enableErrorBtn]=\"false\" [enablePreviousButton]=\"false\"\r\n        [enableNextButton]=\"false\" footer></app-footer>\r\n</app-exam-layout>"],
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  "names": ["TroubleshootPageComponent", "constructor", "ngOnInit", "selectors", "viewQuery", "rf", "ctx", "MatAccordion", "\u0275\u0275elementStart", "\u0275\u0275element", "\u0275\u0275text", "\u0275\u0275elementEnd", "\u0275\u0275listener", "accordion", "openAll", "closeAll", "\u0275\u0275property", "\u0275\u0275advance", "_TroubleshootPageComponent"]
}